B M Furniture

Wanted a sofa in a hurry saw it ordered and delivered in 3 days. Fabulous professional service. Delivered on time and by two very polite, courteous gentlemen. Definitely recommend.

Absolutely brilliant service from salesman to delivery. Ordered bedroom furniture on Saturday goods delivered on Monday morning. Cannot praise this company enough

Think there short on staff couldn't find anyone to help me get furniture and a few other items ended up just walking out

Fantastic choice, very friendly welcome, very clean. Gone back to store after being impressed by stock and sales staff. Purchased 3 seater couch and single chair. Delivered 4th August 2021 by Mark and Dave 1st class service from start to finish, would recommend this company to anyone.

Absolutely excellent service from this company from first walking through the door of the show room delivery guys great issue with product addressed within a week with replacement would definitely use again and recommend to others

Absolutely love the sofa, s n beds and great prices. Got my 2 sofas from here 2yrs ago.

Took delivery of our new suite today, really pleased with all aspects of service from sale to delivery. Very friendly. Delivery guys polite and helpful would definitely recommend this firm

A really excellent service. The guys were really polite and professional and the furniture arrived earlier than originally predicted.

Great place to outfit the house. They have a vast voice of suites, tables etc. Loads to choose from with some delivered within a couple of days. The man who we delt with was friendly, not pushy and helpful when needed. Would go there again when looking for any furnishings

The best thing we found was the fact that the manager left us alone to browse the decent range of larger home furniture suites, beds and the like. Although they didn't have what we wanted he did direct us to where we could get it from. Overall a good experience

We bought a beautiful dining table from here a few months ago. Great service and we were even able to get the table delivered the same day, which we were very grateful for. Very friendly staff and we weren’t made to feel like our children were an inconvenience, as we felt in other places whilst on the hunt for our table. Excellent quality but you get what you pay for and this was good value for such a nice table.

The guys at BM are great. Their expertise and understanding of what we wanted helped us to buy the perfect sofas. In store they are friendly and knowledgeable, and they answered our many questions remotely, too. They arranged a delivery time that was convenient for us, including collection of our old furniture, and stayed in contact throughout. Great service - will definitely keep in mind for future furniture shopping!

The prices are amazing and the staff who served us were so accommodating. It is plenty big enough for a wheelchair user to get around. All in all it was an enjoyable experience

I had some issues with some drawers I received, and after a long discussion with Johnny, he managed to help me out massively and got a good deal at the end which I'm more than happy about. Thank you for you kindness and understanding!

Great selection of high quality items at very reasonable prices. The staff were extremely friendly and helpful. A gentleman called Johnny helped me purchase my new corner sofa and I couldn't be happier. Highly recommend and look forward to visiting the shop again. Thank you!

Ordered a glass coffee table which was delivered at the start of lockdown. As we are shielding we asked the delivery men to leave it in our hallway. On inspection it had no packaging, was filthy and damaged in several places. Emailed the firm immediately but still waiting for a response. Even in these difficult times I would have thought someone would have had the courtesy to reply by now.

Absolutely A* experience dealing with these guys! The team were amazing! Ordered couch Tuesday and now 72 house later sat on it and it’s better than I could of imagined! The pictures really don’t do it justice. It’s so beautiful and chunky and I love it thank you!

Just taken delivery of the comfiest thing I've ever had the pleasure of placing my behind on. Amazing customer service, from initial contact on Facebook Johnny was very very helpful. I visited there showroom and again it was such a pleasant experience, Steve was amazing, no hassle, no pressure he just left me to look at my own pace and when I said I wanted to go away and make sure the sofa would fit in my house he was fine. Further communication with Johnny led me to purchase and again it was all such a pleasure. Delivered today by 2 extremely helpful chaps, nothing was any trouble. I would highly recommend B&M furniture and I won't hesitate buying from here.

I have purchased a number of items of furniture from BM now and I am absolutely delighted. The quality and finish of the furniture is superb and the prices amazing. Delivery free and the guys who brought the furniture were so helpful. I totally recommend this company.

Unfortunately not a good experience. problem with damaged items and items missing and incorrect fixtures. admin staff very rude with awful customer skills. you wouldn't have thought I was the paying customer spending hundreds of pounds the way I was spoken to and dealt with. Going forward I would perhaps recommend a training course in customer service skills for the member of staff.

Delivery staff lovely and very helpful. *Update to your reply. Regarding the level of support, I would expect any retailer to replace scratched furniture, and deliver chairs that where paid for and not initially delivered and replace the wrong fixtures on the sofa. All of which I didn't make a fuss off, however having then being spoke to the way I have I feel the need to bring it up.

As for the telephone call, it was a number of telephone encounters. This member of staff is clearly just unprofessional. Just to be clear I didn't have an issue with paying up front hence the hundreds of pounds I did pay upfront and I certainly did not say it shouldn't apply to me.my issue was the fact having already received faulty furniture I wanted to make sure everything was fine this time before laying out more money, but was more than happy to pay over the phone while the drivers were still at the property once it has been checked.all of which I explained on the phone call. Please note in general I don't leave negative feedback but on this occasion I feel it is necessary.